Privacy Policy

Front Desk AI answers phone calls for Australian businesses. This policy explains what we collect, why, and what you can do about it. We follow the Australian Privacy Principles.

What We Collect

From business owners: your email address, login details and the business information you enter, such as hours, services and prices.

From callers: the caller's phone number, a written transcript of the call, and any details they give, such as their name and what they need. Callers are told at the start of the call when it is recorded.

How We Use It

To answer calls, book appointments, create callback requests and show them to the business that was called. We do not sell personal information and we do not use it for advertising.

Where It Is Stored

Business data, transcripts and bookings are stored in Sydney, Australia. Call audio is processed by our speech provider to understand and reply to the caller in real time.

Who Can See It

Each business can only see its own calls and bookings. Our staff access data only to provide support or keep the service secure.

Your Choices

Business owners can update their details at any time and can ask us to export or delete their account and all of its data. Callers can ask the business they called, or us, to access or delete their information.

Contact

For any privacy question or request, contact us through the email address on your account or the business you called.